Effective Date: April 1, 2026
(For the previous version of our terms, valid until March 31, 2026, click here)
These Terms of Service (“Terms”) govern your access to and use of the CookieHub consent management platform, privacy tools, and related services (collectively, the “Services”). By creating an account, registering, enabling features, submitting an order, or using the Services, you (“Customer”, “you”, or “your”) agree to be bound by these Terms. If you do not agree, you must not use the Services.
These Terms apply to all users of the CookieHub consent management platform, including self-service users under free or paid plans and customers using an Enterprise plan or custom arrangement. Additional terms may apply to Enterprise customers and, in the event of conflict, any terms in a separate agreement shall take precedence over these Terms.
The Services are offered globally and are intended to assist website and application operators in managing user consent in accordance with data protection and privacy regulations, including the General Data Protection Regulation (GDPR) and similar legal frameworks.
Each registered account may manage multiple services, such as websites or domains. Different services under the same account may be subject to different subscription plans, including free and paid tiers, except where an account is designated as Enterprise. With the exception of agreements for Enterprise plans, any additional agreements, including a Data Processing Agreement (“DPA”) and, where applicable, regulatory annexes, form part of this agreement. In the event of conflict, the order of precedence is:
CookieHub is a consent management platform that provides tools for scanning websites and applications, configuring consent banners, managing cookie categories, and recording user consent preferences.
The Services support integrations with third-party platforms and frameworks, including tag management systems and industry-standard consent frameworks.
CookieHub does not control, operate, or take responsibility for:
third-party scripts or tags
customer configuration decisions
regulatory interpretations or outcomes
CookieHub is not responsible for the behavior, impact, or compliance of third-party scripts, tags, or integrations configured by the Customer. The Customer is solely responsible for ensuring that any third-party code used in conjunction with the Services complies with applicable laws and does not interfere with the functionality or legal validity of the consent mechanism.
CookieHub does not provide legal advice, no communication provided by CookieHub should be construed as legal advice, and use of the Services does not guarantee compliance with any law or regulation.
3.1 Subscription Plans
CookieHub offers Free plans, paid self-service plans, and Enterprise subscriptions. Features, limits, and pricing are described on the CookieHub website, in the dashboard, or in an applicable Order Form.
Unless otherwise stated, subscriptions renew automatically for successive billing periods.
CookieHub may suspend or terminate access for non-payment.
3.2 Usage Allowances and Plan Adjustments
Each subscription plan includes defined usage allowances, which may include sessions, active users, requests, domains, or similar metrics, as described at the time of purchase.
Exceeding usage limits does not result in per-session overage fees, service interruption, or suspension.
Notwithstanding the foregoing, where usage in a single billing period exceeds ten (10) times the sessions included in the applicable subscription plan, CookieHub may immediately upgrade the Customer to a subscription plan that reasonably reflects the actual usage level. Such upgrade may take effect during the current billing period and may result in a pro-rated charge for the remainder of that billing period.
If usage exceeds the applicable plan limits for two (2) consecutive billing periods, CookieHub will automatically move the Customer to the lowest subscription plan that includes sufficient sessions to cover the higher-usage month of those two billing periods.
For monthly subscriptions, the new plan will take effect at the start of the next billing period following the second consecutive overage month and will not result in retroactive or pro-rated charges for prior billing periods.
For annual or other prepaid subscriptions, the plan change will take effect immediately after the second consecutive overage month has completed. In such cases, the Customer will be charged a pro-rated amount equal to the price difference between the existing plan and the upgraded plan for the remainder of the prepaid subscription term.
Automatic plan movement under this section does not apply to Enterprise subscriptions. For Enterprise customers, CookieHub will contact the Customer to discuss appropriate plan adjustments or pricing changes.
Customers on Free plans who exceed applicable limits may be moved to the relevant paid plan. CookieHub may suspend service in these situations until a payment method is provided by the Customer.
3.3 Free Trial
CookieHub offers a 14-day free trial for evaluation purposes.
The free trial:
starts when a new service or domain is first added to the account;
applies at the individual service or domain level;
is available once per service or domain; and
is not provided or reset when a service is upgraded (e.g., from Free to Starter, or Basic to Business).
Once the 14-day free trial for a specific service expires, that service becomes billable immediately.
Enterprise subscriptions do not include a standard free trial. Any trial or evaluation period for an Enterprise subscription, including its scope and duration, must be expressly agreed with CookieHub and confirmed by CookieHub Sales, including by email, and is governed by the applicable Enterprise terms.
3.4 Fees, Payments, and Taxes
Fees are charged monthly or annually as selected. Annual subscriptions are billed in advance. For monthly subscriptions, following the 14-day trial, the Customer is billed in advance for the subsequent 30-day period.
All fees are non-refundable except where required by law or expressly agreed in writing.
If you believe a billing error has occurred, you agree to contact CookieHub in writing before initiating a chargeback or payment dispute so that we may attempt to resolve the matter in good faith.
Where a chargeback or payment reversal is initiated without prior notice and the charges are later determined to be valid, CookieHub may recover from the Customer any reasonable chargeback fees, processing costs, and administrative expenses imposed by payment processors or financial institutions.
CookieHub may provide relevant account records, usage data, timestamps, and communications to payment processors or financial institutions for the purpose of responding to payment disputes, in accordance with applicable data protection laws.
Prices are exclusive of VAT and any other applicable taxes. Where required by law, VAT will be charged. For business customers within the European Union, VAT may be subject to the reverse charge mechanism, in which case the Customer is responsible for reporting and paying VAT in accordance with applicable law.
The Customer is responsible for all taxes arising from its use of the Services, excluding taxes based on CookieHub’s net income.
Enterprise customers may be subject to a separately negotiated Order Form, Master Services Agreement, or customized Data Processing Agreement. In the event of a conflict between these Terms and a fully executed written agreement signed by both parties, the signed agreement shall prevail with respect to the subject matter it governs. When an account is designated as Enterprise:
all domains, services, and usage are pooled at the account level,
pricing is negotiated and not derived from self-service pricing,
standard discounts, volume pricing, reseller pricing, non-profit discounts, and affiliate commissions do not apply unless expressly agreed,
Enterprise status may be assigned, modified, or transferred between accounts only by CookieHub.
To use the Services, the Customer must create an account and provide accurate, complete, and current information.
The Customer is responsible for safeguarding login credentials and for all activity that occurs under the account. The Customer must promptly notify CookieHub of any unauthorized use of the account or any security breach.
The Customer is solely responsible for proper implementation, configuration, testing, and lawful use of the Services, including determining the legal basis for data processing and ensuring compliance with applicable laws.
Where CookieHub processes personal data on behalf of the Customer, CookieHub acts as a data processor. Such processing is governed exclusively by the Data Processing Agreement (DPA), which forms part of these Terms. CookieHub’s privacy practices regarding account information are described in its Privacy Policy.
The Customer is the data controller and is solely responsible for:
determining the legal basis for data processing;
configuring the Service lawfully, including cookie categorization and banner behavior; and
providing all required disclosures and transparency to end users.
CookieHub does not intentionally collect directly identifiable personal data about end users of the Customer’s websites. Consent-related data processed through the Services is limited to pseudonymous identifiers and technical metadata as described in the DPA. CookieHub does process identifiable account and contact information of Customer users for the purpose of providing and supporting the Services. IP addresses in consent logs are anonymized, and no tracking or profiling is performed.
CookieHub may use anonymized and aggregated data for statistical reporting, service optimization, and product improvement. Such data does not identify individuals and is not shared with third parties for advertising or marketing purposes.
Consent logs and related pseudonymous session data are retained for up to one (1) year, unless a different retention period is agreed with the Customer or required by law. Account and billing records may be retained for longer periods where necessary to comply with legal, accounting, or regulatory obligations.
CookieHub operates its infrastructure in accordance with generally recognised information security practices, including ISO/IEC 27001 principles.
Security measures are applied uniformly across all customers and are subject to ongoing improvement.
CookieHub does not guarantee uninterrupted or error-free operation of the Service.
CookieHub strives to maintain a high level of availability and performance. However, the Services are provided “as is” and “as available,” without warranties of uninterrupted or error-free operation.
CookieHub may modify, suspend, or discontinue any part of the Services, with reasonable notice where practicable.
9.1 Suspension of Services
CookieHub may suspend access to the Services, in whole or in part, if the Customer:
fails to pay fees when due,
materially breaches these Terms,
engages in unlawful or abusive use, or
if suspension is required to protect the security, integrity, or legal compliance of the Services.
9.2 Effect of Suspension on Customer Implementations
Suspension may affect the functionality of Customer implementations. Because CookieHub controls consent state logic and may block or allow third-party scripts based on subscription status and configuration, suspension may result in:
consent banners not being displayed,
consent signals not being recorded,
third-party scripts being blocked by default, or
third-party scripts loading without consent depending on Customer configuration.
Such outcomes may result in missing analytics or marketing data, or potential compliance impact depending on how the Customer has implemented the Service.
9.3 Customer Responsibility During Suspension
The Customer remains solely responsible for removing or modifying CookieHub code on its properties if continued operation during suspension is not desired. CookieHub is not liable for business interruption, data loss, revenue loss, or regulatory consequences resulting from suspension due to non-payment or breach.
9.4 Failed Payments and Notices
If a payment is declined, reversed, not received when due, or otherwise fails for any reason, CookieHub may notify the Customer by email using the contact information associated with the account.
CookieHub may send multiple payment reminders, including automated notices, but does not guarantee delivery or receipt. The Customer remains responsible for timely payment regardless of whether a notice is received.
9.5 Suspension for Non-Payment
CookieHub may suspend access to the Services, in whole or in part, if payment is not received when due, regardless of payment method, including credit card, PayPal, wire transfer, or invoice-based payments.
Suspension may occur after one or more payment notices and at CookieHub’s discretion. CookieHub is not obligated to provide advance notice prior to suspension where payment remains outstanding.
Repeated payment failures may be treated as a material breach of these Terms.
9.6 Termination
You may terminate your subscription at any time through your account dashboard or by contacting our support department from your official account e-mail address, subject to any applicable subscription term or notice period.
CookieHub may suspend or terminate access immediately if:
you breach these Terms,
you fail to pay applicable fees when due, or
CookieHub is required to do so by law or legal process.
Upon termination, access to the Services will be deactivated. Customer data may be deleted after a reasonable period, subject to any applicable data export or retention obligations.
All intellectual property rights in the Services and their components are owned by CookieHub or its licensors.
The Customer is granted a non-exclusive, non-transferable, limited license to use the Services during the subscription term.
The Customer may not copy, modify, create derivative works from, or use CookieHub content or branding without prior written consent.
No rights are granted except as expressly stated.
11.1 Program Participation
Affiliate and Reseller programs are optional and do not require separate agreements. Participation occurs by enabling or applying through the platform or our website and is governed by these Terms and applicable program rules.
11.2 Affiliates
Affiliates may earn commissions on qualifying paid subscriptions for a maximum of twenty-four (24) months from the date the referred Customer first becomes a paying subscriber.
Affiliate commissions do not apply to:
non-profit subscriptions,
Enterprise subscriptions,
custom or individually negotiated plans.
The minimum payout threshold is 200 EUR. Valid contact information and payout credentials are required. Any unpaid affiliate balance that remains unclaimed for twelve (12) months after reaching the minimum payout threshold due to missing or invalid payout information may be forfeited after notice from CookieHub.
11.3 Resellers
Approved resellers may create sub-accounts and select one billing model per sub-account:
Reseller-paid model: the reseller pays CookieHub directly and receives discounted pricing. No affiliate commission applies.
Client-paid model: the client pays CookieHub directly, and the reseller is treated as an affiliate for that sub-account.
When using the client-paid model, reseller commissions accrue only while the reseller remains an approved participant in the Reseller Program and in good standing. Commissions cease immediately upon termination or withdrawal from the Reseller Program.
11.4 Tracking and Attribution
CookieHub’s tracking systems are authoritative. CookieHub is not responsible for lost or untracked referrals. Refunds, chargebacks, abuse, or violations may result in commission reversal.
11.5 No Authority
Affiliates and resellers have no authority to bind CookieHub, make legal guarantees, or represent CookieHub in compliance or contractual matters.
Only one discount or preferential pricing mechanism may apply at a time.
Volume discounts apply to paid self-serve plans as set forth in CookieHub’s published documentation. Volume discounts do not apply to Enterprise subscriptions and do not stack with reseller or non-profit discounts.
Affiliate commissions are calculated independently of customer pricing and may apply to volume-priced subscriptions unless otherwise excluded.
CookieHub is not responsible for and disclaims all liability for the behavior, impact, or compliance of third-party scripts, tags, or integrations configured by the Customer. The Customer is solely responsible for ensuring that any third-party code used in conjunction with the Services complies with applicable laws and does not interfere with the functionality or legal validity of the consent mechanism.
CookieHub does not provide legal advice, and use of the Services does not guarantee compliance with any law or regulation. CookieHub disclaims all liability (and will be indemnified pursuant to Section 14 herein) for any claims of unauthorized practice of law in any jurisdiction.
To the maximum extent permitted by law:
CookieHub shall not be liable for any indirect, incidental, consequential, special, or exemplary damages, including loss of profits, revenue, data, business, or goodwill.
CookieHub’s total liability arising out of or in connection with these Terms and its provision of Services shall be limited to an amount not exceeding the total amount paid by the Customer to CookieHub in the twelve (12) months preceding the event giving rise to the claim.
This limitation applies regardless of legal theory.
Neither party shall be considered in breach due to events beyond their reasonable control (including natural disasters, wars, strikes, government actions, etc.). However, this does not excuse payment obligations under these Terms.
The Customer agrees to indemnify, defend, and hold harmless CookieHub from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
misuse of the Services,
unlawful configuration or deployment,
violation of these Terms,
infringement of any third-party rights, or
violation of any privacy or data protection law or regulation.
CookieHub may update these Terms from time to time. If material changes are made, CookieHub will notify the Customer by email or through the account dashboard at least fifteen (15) calendar days before the changes take effect.
Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
These Terms are governed by the laws of Iceland. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the District Court of Reykjanes, Iceland, unless otherwise required by applicable law.
Email: support@cookiehub.com
Mail: Hafnargata 51-55, 230 Reykjanesbær, Iceland
Final Acknowledgement
By using the Services, you acknowledge that you have read, understood, and agree to these Terms.
©2018-2026 CookieHub ehf.
CookieHub CMP offers tools and services for managing cookies and online privacy.
